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***CORONAVIRUS POLICY EXCEPTION***
We are currently not accepting any form of returns or exchanges until the Covid-19 pandemic is over. Vocal Booth To Go wants to protect it’s staff from infection, and prevent the resale of products belonging to any customers who may be infected during use. We are staying up to date on CDC guidelines and will continue to inform our customers as we all try to navigate our way through these difficult times.
SHIPPING, RETURNS, REFUNDS, PRIVACY & WARRANTY
PLEASE READ THIS SECTION CAREFULLY BEFORE ORDERING
We at VocalBoothToGo.com stand behind our products. All acoustic products are tested by a professional acoustic lab to certify its performance. View the test results here.
They are utility products, not designer goods. They do great job absorbing sound, but some imperfections in stitching etc, may occur.
We process all orders within 1 to 2 business days. Orders received after 12 p.m. EST will fall on the next business day. All stock items will be shipped Fedex ground (no signature required) within 1 to 2 business days regardless of the shipping option, either ground or 2nd day, next day or overnight.
SIGNATURE REQUIRED: If you live in a known area that packages are not safe to be left at your address, you need to specify that you would like us to ship to you “signature required” to make sure our products arrive to you safe.
We cannot guarantee same-day shipping on ANY order. Processing time is in addition to shipping time. If you have a specific day you wish to receive your product, please make sure to let us know either in the Note Section of your online order form AND also send an email to email@example.com. Please make sure to include your order number on the email.
VocalBoothToGo.com cannot be held responsible for shipping delays. If you cancel the order AFTER it was shipped, please do not refuse the delivery, even if you did not receive it by the time you had expected. Regular return procedure apply as described below.
After your shipment is processed we will e-mail you the tracking number. Be advised that your shipment wont start to track until it has been picked up. If you did not receive your order 10 days after it was shipped, please email firstname.lastname@example.org so we can help you track your order.
International shipments will incur additional Customs, Entry and Duty fees. Customs and Duty taxes must be PREPAID. We will email you an estimated cost after the order is processed. If for some reason you did not receive this estimate email within 1 to 2 business days of your order, please check your spam folder and please email email@example.com or call 240-578-4084.
Canada: International order returns in addition to shipping and restocking fee, customers will be responsible for customs clearance fees both ways.
Rest of the World: Due to high shipping and customs and duty costs, and currency fluctuations, Returns from all other countries are NOT ACCEPTED. All sales are final.
All custom made blankets will need additional production time — from 3 business days to 3 weeks, depending on the order. Adding custom grommets to a blanket, makes it a customized product.
Custom made products can not be returned.
Should you want or need to return your product, please read the following policy.
1. You have 5 days to inspect the product and to inform VocalBoothToGo about any damages or problems with the product. If you discover shipping damage, please make every attempt to leave the containers and packing materials as they were when you first discovered the loss or damage. Please send digital images to firstname.lastname@example.org with order number and tracking number from the package. VocalBoothToGo, Inc. will decide at its own discretion if the product needs to be repaired, or replaced or returned for a refund..
2. You have 15 days from the receipt of the product, according to carrier’s delivery date, to return the product if there was any damage or defect.
3. You have 30 days to return the product after you receive it if there is nothing wrong with the product, but you changed your mind and/or do not want to have the product anymore. NOTE the product should be in a NEW, “ready to be sold” state in order to get a refund. USED PRODUCTS are NOT ACCEPTED. If you have washed or laundered the blankets before the 30 days, this will also void the return policy.
If the product is not damaged and return is due to a change of mind, change of circumstances, ordered by mistake, does not work as expected, or any other reasons, customer is responsible for all shipping fees, return charges and a 20% restocking fee.
No returns and no refunds accepted after 30 days.
The product must be returned unused in its original packaging and ready to be resold. Used, discounted, altered or customized products are not returnable or refundable.
To return a product, please ship it to 7311 Grove Rd, STE B-200, Frederick, MD 21704, shipping costs are non-refundable.
In case you received damaged product, and we agreed for the return, send an email to email@example.com for a Return Merchandise Authorization (RMA) number and the address to send the merchandise to. Mark the RMA clearly on the outside of your package and return to us with prepaid — (We will not accept C.O.D.).
We recommend insuring & tracking the package. Once items are received and processed the refund will be deposited back in your credit card account or PayPal within 5-7 days, sometimes sooner depending on the day of the week. You will receive a confirmation of the refund via e-mail.
If you returning the blankets because you changed your mind or made a mistake – you can ship it back to 7311 Grove Rd, Ste 200, Frederick, MD 21704 for a refund.
if you requested and received a return label please be aware that we expect the return in the ORIGINAL packaging. “ORIGINAL” means that if the actual original box is not available, the shipping box must be of the same size. If the blankets were shipped in a bundle then the return package must not exceed the size of the original bundle. If you ship the return in a package that triggers an oversized package fee, the SHIPPER (you) WILL BE RESPONSIBLE FOR THE OVERSIZED PACKAGE FEES.
Your account information is stored on a secure server. We WILL NOT sell your private information to any 3rd party. We use this information solely to notify you about order processing and tracking notification and other notes regarding your order.
We may contact you for feedback on your order and your experience with the company or with special product offers. Please sign up for our Newsletter for news and special offers.
If you received a product that has missing parts or damaged, such ripped, torn or soiled, please let us know right away ( within 5 days after receipt of your order product) so we can take care of the problem. Please send the description of the problem with images to firstname.lastname@example.org.
ATTENTION: The blankets are designed for sound absorption. It is a utility product, so some imperfections are acceptable and should be expected, and do not constitute a damaged product.
Missing threads, loose threads, inconsistent tension of the thread, double stitching, lines not straight.
Weight variations, some blankets can be lighter and some heavier.
Blanket size is approximate +/- 2-3 inches (This is due to the soft and fluffy nature of the product.).
Grommets. Occasionally grommet can be missing or bent, this may happen when the blankets are shipped as a bundle, due to compression.
Spots and stains, and discoloration. Occasionally on White side of the blankets there might be some small spots and stains, that are visible on the white surface of a blanket. The size of those droplets is usually not larger than a dime, and there may be some extended trace 2-3 inches. We think this might come from a drop of oil that might have dropped on the fabric during quilting process. White fabric might not be of the exact same shade, especially if blankets are from two different batches. Occasionally there could be a darker line going across the white surface of the blanket.
These or similar issues do not reduce sound absorption efficiency of the product and do not constitute the faulty product. We do want to hear about that, because we are constantly working with our manufacturer on improving production quality, but these small imperfections do not qualify as “damaged” product.
IMPORTANT: when you get blankets by a dozen DO NOT USE A KNIFE to open the bundle!!!! Use scissors or a metal cutter. When using a knife you might cut the blankets inadvertently. Blankets with cuts like that are considered to be damaged by the user. And will not be accepted for return.
Solutions: If you find some of the imperfections described above, Please do let us know, we will try to find a solution that will work for you.
Thread. For missing thread we offer no discounts or replacement. Unless the thread is completely messed up, which does not happen very often. Please send a picture we will review the claim.
Spots and discoloration. If the spots are smaller than the size of a dime, we offer no remedy. If spots are large, please send us the image, we may offer a 5% discount., or replace the blanket.
Grommets. If one or two grommets are missing on a blanket, we may offer you a 5% discount for that blanket or we can send you grommet kit if yo can install the grommets yourself. If all grommets are missing, we will replace the blanket.
As a manufacturer of high quality portable sound absorption products, we are proud to stand behind our products and offer original purchasers a 10 year limited warranty against defects in materials and craftsmanship. This warranty does not cover damage that results from normal wear and tear, misuse, mishandling, abuse, vandalism, alteration, or lack of reasonable care. Warranty is not transferrable and proof of purchase must be provided to obtain warranty service- which is limited to repair or replacement at the discretion of VocalBoothToGo.com. Any alterations to VocalBoothToGo.com products without written consent from VocalBoothToGo.com will void this warranty. Under this warranty, customer is responsible for the shipping charges of the original product both to and from VocalBoothToGo.com.