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SHIPPING, RETURNS, REFUNDS
PLEASE READ THIS SECTION CAREFULLY BEFORE ORDERING
We at VocalBoothToGo.com stand behind our products. All acoustic products are tested by a professional acoustic lab to certify its performance. View the test results here. We want to know about your experience with our products and any feedback you might have.
We process all orders within 1 to 2 business days.
Orders received after 12 p.m. EST will fall on the next business day.
All stock items will be shipped within 1 to 2 business days regardless of the shipping option.
We cannot guarantee same-day shipping on ANY order. Processing time is in addition to shipping time. If you have a specific day you wish to receive your product, please make sure to let us know either in the Note Section of your online order form AND also send an email to firstname.lastname@example.org. Please make sure to include your order number on the email.
VocalBoothToGo.com cannot be held responsible for shipping delays.
If you cancel the order AFTER it was shipped, please do not refuse the delivery, even if you did not receive it by the time you had expected. Regular return procedure apply as described below.
After your shipment is processed we will e-mail you the tracking number. Be advised that your shipment won’t start to track until it has been picked up.
If you did not receive your order 10 days after it was shipped, please email email@example.com so we can help you track your order.
International shipments will incur additional Customs, Entry and Duty fees. Customs and Duty taxes must be PREPAID. We will email you an estimated cost after the order is processed. If for some reason you did not receive this estimate email within 1 to 2 business days of your order, please email firstname.lastname@example.org to have an estimate emailed.
CUSTOM ORDERS AND ALTERATIONS TO STOCK BLANKETS:
All requests FOR CUSTOMIZATION will need additional production time — from 3 business days to 3 weeks, depending on the order.
CUSTOMIZED BLANKETS ARE NOT REFUNDABLE.
CUSTOM MADE PRODUCTS SUCH AS BLANKETS WITH ANY ALTERATIONS ORDERED BY THE CUSTOMER ARE NOT RETURNABLE AND NOT REFUNDABLE . ( Including but not limited to CUSTOM GROMMETS INSTALLATION, CUT OUTS, SHORTENED BLANKETS, BLANKETS MADE INTO COVER)
We provide no guarantee explicit or implied as of the quality of workmanship or the final product. Blanket dimensions are not exact and may vary somewhat. Color shades may differ, especially if the blankets are from different batches. Grommets will be placed according to your description, but some deviations should be expected and do not constitute a faulty product.
Should you want or need to return your product, please read the following policy.
1. You have 5 days to inspect the product and to inform VocalBoothToGo.com about any damages or problems with the product. If you discover shipping damage, please make every attempt to leave the containers and packing materials as they were when you first discovered the loss or damage. Please send digital images to email@example.com with order number and tracking number from the package.
2. You have 15 days from the receipt of the product, according to carrier’s delivery date, to return the product if there was any damage or defect.
3. You have 30 days to return the product if there is nothing wrong with the product, but you changed your mind and/or do not want to have the product anymore. NOTE the product should not be used in that time. USED PRODUCTS are NOT ACCEPTED.
No returns and no refunds accepted after 30 days.
The product must be returned unused in its original packaging and ready to be resold. Used, altered or customized products are not returnable or refundable.
To return a product, please send an email to firstname.lastname@example.org for a Return Merchandise Authorization (RMA) number and the address to send the merchandise to. Mark the RMA clearly on the outside of your package and return to us with prepaid — shipping costs are non-refundable. (We will not accept C.O.D.).
We recommend insuring & tracking the package. Once items are received and processed the refund will be deposited back in your credit card account. You will receive a confirmation of the refund via e-mail.
If you received a product that has missing parts or damaged, please let us know right away so we can take care of the problem. Please send the description of the problem with images to email@example.com.
NOTE: Some missing threads can be expected. Blanket weight is average and not precise. Blanket size is approximate +/- 2-3 inches. These or similar issues do not constitute a faulty product.
If you return a product due to a change of mind, because it does not fit in your room, or it is of the wrong shade or color, or other reasons, you are responsible for all shipping fees, return charges and a 20% restocking fee.
International order returns in addition to shipping and restocking fee will be responsible for customs clearance fees in both ways.
Your account information is stored on a secure server. We WILL NOT sell your private information to any 3rd party. We use this information solely to notify you about order processing and tracking notification and other notes regarding your order.
We may contact you for feedback on your order and your experience with the company or with special product offers. Please sign up for our Newsletter for news and special offers.