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Shipping & Returns Policy.
PLEASE READ CAREFULLY BEFORE ORDERING
We strive to ship all orders received before 1 PM the same or the next Business day. If the Item is not in stock we will notify you by e-mail. If you need overnight shipping – a phone call is helpful to assure that the order is shipped same day.
Our preferred shipping method is FEDEX Ground Home Delivery service. Once we process your order we will mail you the Fedex Tracking number. Check your tracking info at Fedex.com after 4 PM. If you ordered shipping by USPS parcel post, please be aware that it usually takes longer for the order to arrive and the tracking information is not available. If you want us to ship using your own carrier account – please select Custom shipping/Use your own carrier” shipping option and provide your Carrier account number and Account Zip code ( required for UPS accounts). There is a handling charge to prepare your order and shipping documents. Delivery Time We ship from Maryland, USA. Approximate delivery schedule by FedEx Ground:
1 – day to MD, NJ, DE, DC, VA, PA, Lower NY, East OH, Part of NC and WV;
2 – days to OH ( west), NY ( North), NC ( south) WV ( South) VT, ME, MA, RI, CT, SC, GA, FL, GA, AL, MS, AR, TN, KY,IL,IN,MI;
3 – days to North MI, WI, MN, ND, IA, MO, KS, OK,AR, LA, TX;
4 - days to MT NE, ND, SD, WY, CO, NM, AZ, UT, WY, ID, NV
5 – days to WA, OR, CA
7+ days – AK, HI International Shipping.
We do ship internationally. Duties, taxes and Entry fees apply on international shipments which are responsibility o f the recipient. Unfortunately we cannot estimate Customs Duties and Taxes at the time of the order. Carrier will invoice you directly for Customs Duties. Please be aware that FEDEX now asks for Tax ID (Social security number) for international shipments. We will call you to get additional required information.
If you are dissatisfied with your purchase after you receive it, you may return it in its original condition for a refund. However, you will first need to get a return authorization from us and you will be responsible for the shipping charges in both directions. Please e-mail your return request to
. After we receive the item we will notify you of its receipt. If your return is not due to our error - a 25% restocking fee will be deducted from the amount of refund due. To get your return authorization e-mail to
. Please provide your phone number if you want a customer service representative to call you back. Once you have received a verbal and written authorization from customer service to return your order, you must do so at your expense. DO NOT REFUSE THE ORDER! You must accept the order and mark all packages clearly with the Authorization Number you have been given. All returns must be made within 5 days after delivery.
After we receive the returned items we will inspect the condition and notify you of the receipt. If the return is due to our error or product defect that makes it unusable we will issue a full refund. If the return is due to your changed circumstances Shipping charges in both directions are not refundable plus 25% restocking fee will be deducted from the amount of refund due. Refunds are issued within 10-15 business days after the return been processed.